Show Me The Reg

New agencies often fear surveys, imagining the surveyor will come in and tear them apart. But here’s the truth: a survey is basically a free audit—a To-Do List to help you improve. A mock survey can be costly, but a bad state survey is even worse, so preparation is key!

Surveyors Are Here to Help, Not Hurt

Surveyors and state agencies exist to ensure quality care, just like you do. They’re not out to "get" you. In fact, first-time surveys are often more lenient.

That said, regulations can be vague, leaving room for interpretation—yours and the surveyor’s. Some surveyors may think there’s only one way to do something, while others recognize that every agency operates differently.

Approach It with the Right Mindset

Instead of fearing the survey, treat it as a learning experience. Be open to feedback, ask questions, and take notes. The exit interview is your chance to get clarity and even correct minor issues before the final report.

Key Tips for Survey Day

✅ Ask for clarity – Say, “Can you show me the reg?” This ensures you understand the exact rule behind a potential citation.

✅ Stay open and respectful – You’re on the same team when it comes to quality care.

✅ Advocate for your agency – If you’ve followed the rules but interpreted them differently, explain your reasoning. You might even get a citation removed!

✅ Remember your worth – You’ve worked hard to get here. Don’t let nerves overshadow your success.

At the end of the day, surveyors are human too. Stay calm, stay prepared, and go in with curiosity, not fear!

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Show Me the Reg!

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