Let’s face it—nobody loves talking about infection control, but in non-medical home care, it’s super important. We might not be able to stop clients or staff from getting sick, but we can do a lot to reduce exposure and keep everyone healthier. Take a look at your infection control policies and at a minimum, those should address the following 5 areas: 1. Training - minimum initial and annual staff training, per OSHA, on blood borne pathogens to include Hepatitis B, HIV, and

Talking about boundaries in home care can make owners and administrators squirm, but it’s a conversation we need to have. Without clear boundaries, the fallout for agencies, caregivers, and clients can be serious. The Boundary Dilemma Even the best, most professional caregivers sometimes cross boundaries. In some cases, they may not even realize they’re doing it. On the other side, clients often push boundaries, asking questions or making requests that go beyond what’s approp

Documentation might not be everyone’s favorite task, but in home care, it’s essential for smooth operations, quality care, and staff well-being. Here’s why it matters and how to create an effective system. Why Document Everything? What happens if you’re unavailable—out sick, on vacation, or even if you’ve won the lottery? Without proper documentation, vital information could be lost, leading to gaps in care or misunderstandings. Think of documentation as your agency’s safety

These marketing tips are gold—each one focuses on building genuine connections and standing out in creative ways. Here’s a quick breakdown: Being a Backup for Other Agencies : This approach is all about collaboration. By offering to take on cases that other agencies can’t handle, you not only create a network of mutual support but also position yourself as a reliable partner. It’s a win-win for everyone, and these relationships can help you expand your reach and grow your rep

QAPI for Home Care: A Practical Guide Why do we perform Quality Assurance Performance Improvement (QAPI) exercises in home care? QAPI was started by Medicare as a standard for nursing homes. After proving it works, it became a requirement for Home Health Agencies to conduct QAPI analysis twice a year, with at least one performance improvement plan a year. But QAPI isn’t just about meeting a requirement. It’s a smart way to solve problems, boost your agency’s performance, and

Hiring and retaining dedicated caregivers can be a challenge right? We’re living in fast-paced historic times with no signs of slowing down! It’s more important than ever to meet caregiver demands and keep up the pace. By implementing relevant tools, techniques, and strategies you can do just that! Here are ideas to make sure your business is the leader in your Home Care Market - making sure caregivers and those they’re caring for are more than happy. 1. Recruit right, Not

The number one thing I tell my owner/operator clients about marketing their home care services is - "Who could be better at selling you than you?" In the non-medical home-care business, all you have to do is sell yourself! Which you've done every time you applied for a job, every first date, even when you interview other people for a job, you're talking about what you can do for them. That's selling, my friend. You simply identify who could possibly refer to your agency, and