State regulations are designed to establish the minimum acceptable standard for home care agencies — but minimum compliance does not always equal excellent care. Agencies that go beyond the bare requirements often create better client outcomes, stronger relationships, and a more trustworthy reputation.

If you’re in home care—whether you’re brand new or you’ve been running an agency for years—how you handle that very first phone call matters more than most people realize. That call isn’t just an inquiry. It’s often someone in crisis. Someone overwhelmed. Someone searching for in-home care services for a parent, spouse, or loved one. And in that moment, how your team responds can either build immediate trust… or lose it just as quickly. What actually makes a difference?

Training caregivers in a Texas Personal Assistance Services (PAS) agency can be confusing—especially when many policies and consultants mix home health rules with PAS rules. In this video, Candace Slusher of Slusher Consulting explains the actual training requirements under the Texas Administrative Code (TAC) so PAS agencies can stay compliant without creating unnecessary work.